What is your returns policy?

Our returns policy is detailed on the Delivery and Returns page on our website. Click here to visit this page.

What information will you hold about me?

In order for us to communicate with you about your order we will keep your contact details on file and the details of any orders you place with us. We will not keep credit card details.

Will my personal information be safe?

We take all reasonable steps to protect your information, but data can never be guaranteed 100% secure. Click here to read how we keep your information secure.

Is it safe to give my credit card details over the internet?

Our site uses industry-standard SSL technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it. If you would prefer not to give your credit card details over the internet we are able to accept credit card payments over the phone.

What methods of payment do you accept?

We take the following major credit and debit cards: Delta, MasterCard, Solo, Switch, Maestro, Visa, Visa Electron. You can also pay by cheque, money transfer or purchase order (subject to a successful credit application).

What if I need additional delivery information?

Click here to read our Delivery and Returns page for full details of delivery. If after reading this information you still need to contact us, please email sales@thinstore.net or call us on 0800 8620202.

Can you deliver outside the UK?

We are able to deliver anywhere in Europe. For delivery outside of Europe, please call us on 0800 8620202 or email sales@thinstore.net

If I have ordered units from different vendors will they be delivered separately?

If you order more than one item we will try and ensure a complete dispatch to keep costs low, however if we have to order from various suppliers your order may arrive in a number of boxes.

How long will my delivery take?

If stock is available, our standard delivery time is 3-5 working days for orders within the UK and Europe. For orders outside the UK, individual delivery times will apply.

How much is the delivery charge?

Information on our delivery charges can be found on the Delivery and Returns page on our website. Click here to visit this page.

Do the prices on your website include VAT?

No. The prices on our website are exclusive of VAT.

Do I have to pay VAT?

If you are a UK customer you will be charged VAT on the products ordered and the delivery charge at a rate of 17.5%. If you are a non-UK customer please contact us for charges.

How do I cancel or return my order?

Our returns policy is detailed on the Delivery and Returns page on our website. Click here to visit this page.

If I have a technical problem with my units who do I contact?

In most cases, if you contact us with a technical problem we will pass your details to the vendor who will contact you directly. Occasionally we will refer you to our in-house technical team.