Delivery

As we generally do not hold stock, our policy is to drop ship to our customers. Because of this, our standard delivery charge is usually £10 per supplier, per order, but this depends on the distributor/vendor from which we are ordering the item so is subject to change.

Your order will be sent by our distributor’s courier of choice. If you are not there when they deliver, they will either leave your goods with reception or return them to the depot where they will be dispatched again the next working day. If the courier is unable to deliver the order on 2 separate occasions the items will be returned to the warehouse.

Where do you deliver to?
We can usually deliver to all areas of mainland UK and Northern Ireland for our standard delivery charge; however some items may incur an additional charge for Northern Ireland and Scottish Highlands. Please request a price for delivery outside the UK.

How quickly do you deliver?
If stock is available, our standard delivery time is 3 to 5 working days for orders within the UK and Europe. For orders outside the UK, individual delivery times will apply.

What if I order more than one item?
If you order more than one item, we will try and ensure a complete dispatch to keep costs low, however if we have to order from various suppliers your order may arrive in a number of boxes.

Do I need to sign for the delivery?
Yes. POD information is vital so a signature will be required.

Can I ask for a specific delivery time?
We can usually secure before 10.30 or before noon deliveries, however we’re dependent on the couriers and therefore cannot absolutely guarantee delivery at a specific time.

What about Saturday delivery?
Unfortunately, we are not able to offer Saturday deliveries.

Returns

Damaged items

Very occasionally, and despite our best efforts, items can become damaged in transit. Please make sure you contact us within 48 hours of the delivery taking place to notify us of any damages.

Faults and warranties

All our products have a manufacturer’s warranty. Faults are very rare, but if you consider an item to be faulty please contact us for a returns material authorisation number (RMA#). We will issue you with an RMA Request Form which will need to be completed as fully as possible and faxed back to us on 0845 8621383 or emailed to returns@thinstore.net. If we identify that the product serial number is out of warranty or the product has been damaged in such a way that warranty no longer applies, the product will be treated as a non-warranty repair. If the product is deemed within warranty, the request will be assessed and an RMA number issued.

Returned goods must arrive back with us in the original box with all the documentation, power supplies and peripherals issued with the unit included. The box must then be placed inside another box/bag with the RMA form and an address label on the exterior.

The address to which they should be returned depends on the supplier and will be provided with the RMA number. We may sometimes ask you to return an item direct to the manufacturer and we will advise you regarding this when you contact us for the returns number.

It is your responsibility to arrange and pay for the return of goods and we recommend that they are sent via an insured and signed for service.

In most cases, the product will be sent back to you directly from our repair centre once it has been repaired. If the product was within warranty, the return carriage will not involve any further costs to you as long as the return was found to be faulty. If the product was out of warranty or fault free, the return carriage will be at your expense.

If you have any questions regarding your repair please contact us on 0800 8620202 or email returns@thinstore.net and quote your returns authorisation number.

Evaluation units

In order to send back the equipment following evaluation, you will need to email returns@thinstore.net to request a returns material authorisation number (RMA). We will issue you with an RMA Request Form which will need to be completed as fully as possible and faxed back to us on 0845 8621383 or emailed to returns@thinstore.net. The request will be assessed and an RMA number issued.

Returned goods must arrive back with us in the original box with all the documentation, power supplies and peripherals issued with the unit included. The box must then be placed inside another box/bag with the RMA form and an address label on the exterior.

The address to which they should be returned depends on the supplier and will be provided with the RMA number.

It is your responsibility to arrange and pay for the return of evaluation units and we recommend that they are sent via an insured and signed for service. Please contact us to advise us of the method of return and the tracking or consignment number.