TSGI Anti Spam Policy

SPAM is the common name for the practice of sending of unsolicited email, SMS, IM or other messages to individuals or businesses.

Put simply, it is the Internet's version of junk mail.

TSGI has a strict NO SPAM Policy

TSGI takes a zero tolerance approach to the sending of all forms of SPAM messages, including, but not limited to, unsolicited e-mail, voice mail, fax, text, instant message and other forms of communication.

Customers may not use or permit others to use our network to transmit or otherwise deliver SPAM messages.

Customer may not host, or permit hosting, of sites or information that is advertised by SPAM from other networks.

In addition, it is not acceptable to transmit bulk email through remote SOCKS, HTTP or other similar proxies who in turn relay or otherwise forward messages to end-customers or end-server destinations in an attempt to hide or circumvent TSGI Anti-SPAM policies.

This or other obfuscating techniques may result in account suspension or termination.

Violations of this policy carry penalties (described below), including termination of service.

In order to prevent unnecessary blacklisting due to SPAM we reserve the right to occasionally sample bulk email and other messages being sent from servers.

TSGI e-mail servers monitor outgoing email and automatically notify TSGI technical support staff when attempts to transmit large volumes of email through our servers.

You may not use any TSGI hosted service whether owned by you, by TSGI or by a third party to transmit or send unsolicited email.

Neither may you use any TSGI provisioned email address as the 'from' or 'reply-to' email address on emails sent through other providers.

You are not permitted to transmit unsolicited SPAM messages if such unsolicited messages could reasonably be expected to provoke complaints; In order to broadcast messages of any type you must maintain an "opt-in" email or subscriber list and, if requested to do so by TSGI, you must provide proof that individual subscribers have requested receipt of the information, or class of information, you are sending them.

TSGI, at its sole discretion, may randomly solicit recipients of your email for verification of their desire to be on your mailing list.

Penalties
Violation of TSGI's anti-spam policy will result in penalties. Upon notification of an alleged violation of our spam policy, TSGI will initiate an investigation within 48 hours of notification.

During the investigation, TSGI may restrict customer access, suspend your service, or disconnect your service from our network.

If you are found to be in violation of our SPAM policy, TSGI may, at its sole discretion, restrict, suspend or terminate your account.

Further, TSGI reserves the right to pursue civil remedies for any direct or indirect costs associated with the investigation of a substantiated policy violation.

TSGI will notify law enforcement officials if the violation is believed to be a criminal offence.


First violations of this policy will result in an Administrative Fee of £250.00 and an additional Service Fee of £0.03 per SPAM email or other SPAM message, as counted by our anti-SPAM monitoring tools, and your account will be reviewed for possible immediate termination.

A second violation will result in an Administrative Fee of £500.00 and an additional service fee of £0.06 per SPAM email and TSGI may, at its sole discretion, immediately terminate your account.


Users who violate this policy agree that in addition to these Administrative and Service Fees, they will pay Research Fees not to exceed £101.00 per hour associated with any time that TSGI personnel must spend to investigate the matter.

PLEASE, DO NOT SPAM!

As our Customer you are ultimately responsible for the actions of your employees and other users of your hosted service over the TSGI network. It is advisable that Customers develop a similar, or stricter, policy for their clients.

If you attempt to circumvent TSGI's anti-SPAM policy by using the services of another provider but channeling such activities through an TSGI account, re-mailer, or otherwise through an TSGI service or using an TSGI account as a mail-drop for responses or otherwise using the services of another provider for the purpose of facilitating the foregoing activities if such use of another party's service you will be invoiced an Administrative fee of £287.00 and, at TSGI's discretion, your account will be terminated. On a second offence where you have circumvented TSGI's anti-SPAM policy you will be invoiced an Administrative fee of £1,000.00 and this fee will increase by £500.00 per offence until such time as you either stop circumventing our policies or your TSGI account is suspended.

Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network and will be invoiced an Administrative Surcharge related to TSGI's cost of obtaining, allocating and deploying new, clean IP addresses.

You service or server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed.

Severe violations may result in immediate and permanent removal of your service or server from our network without notice.

Any service or server found guilty of a second violation will be immediately and permanently removed from our network without notice.

For more information call us on 0800 8620202 or email info@tsgiservices.co.uk